![]() This also allows support leaders to coach their team in real-time and highlights any potential gaps in the system that could use improvement. Activity feedĪn intuitive and easy-to-use activity feed is essential to accurately track and manage your team’s call activity. It should integrate with your help desk tools to keep all conversations connected. Seamless CRM integration is a vital part of the ideal 8×8 alternative. To run an efficient and effective customer support team, your team members will need an overview of all relevant business processes without having to hunt down information. This includes the option to change it depending on individual preferences, schedules, or seasonal changes. The business hours feature allows your customer support team to set customized schedules to confirm when each of your numbers is available to receive calls. ![]() Essential call center analytics features should also allow businesses to filter information to easily track and monitor specific call data when needed. Call center analyticsĬall center analytics enable teams to stay in the loop with all the critical metrics, such as wait time, missed calls, and call volume, in one place. This ensures that no team member needs to play catch-up at your client’s expense and allows your support team to give accurate and relevant advice without unnecessary delays. The warm transfer feature allows team members to speak to one another on a private line before transferring calls. No one likes feeling like a broken record, especially not your customers. You know what your team needs, but what does that look like in a provider? Here are the top five features support leaders should look for in an 8×8 alternative to find the right fit for their customer-centric team. ![]() Features are plentiful, and navigating your list of chosen providers can seem impossible without knowing what to look for. When looking for a cloud-based phone provider, it’s easy to feel lost in a saturated market. Top Features Support Leaders Should Look for in an 8×8 Alternative In that case, it may be worth considering an alternative. Suppose your business is looking for a phone solution that offers more than basic call features and that’s intentionally designed to create a better customer experience from start to finish. For customer-centric teams looking for a package with added features such as IVR, analytics, and call routing, the options start at $85 per user per month. and Canada, music on hold, and voicemail. The Express package starts at $15 per user per month, but it includes limited features such as calling in the U.S. ![]() Regarding pricing, 8×8 has six pricing tiers. Should Your Business Look for an 8×8 Alternative?Ĩ×8 is an API solution that integrates voice, video, chat, and contact center functions into one cloud-based communications platform. To make sure your business gets the most out of its phone solution, we’ve compiled a list of the six best 8×8 alternatives on the market to help your customer-facing teams turn conversations into conversions. In turn, roughly 61% of customers say they would switch to a new brand after even one bad experience. Although these are important features to consider, they shouldn’t overshadow the importance of improving and enhancing your customer support team.Ĩ9% of consumers are more likely to make another purchase after a positive customer service experience. Choosing the right cloud-based phone solution for your business often centers around standard features like call transfers, voicemail, and unlimited text messages. ![]()
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